Privacy Policy

Who we are

This site belongs to Dentist at Lelem Village, a dental clinic at 2320 Acadia Rd #110, Vancouver, BC V6T 0E3, on the UBC Vancouver campus. You can reach us on (604) 238-1668 or at [email protected].

What this website collects

The website itself has no accounts, no comments and no database. The only information you actively give it is what you type into the contact form: your name, your email address, your phone number if you provide one, and your message.

That goes by email to the clinic so we can reply. It is not sold, rented or shared for marketing, and it is not used for anything other than answering you.

Clinical records are separate

Your dental records are held by the clinic under the Personal Information Protection Act of British Columbia, not by this website. Nothing you enter on this site is added to your clinical chart automatically, and the website has no access to patient records.

Please do not send detailed medical information through the contact form. If something is clinically sensitive or urgent, call us instead.

Analytics and cookies

We use Google Analytics, loaded through Google Tag Manager, to see how many people visit, which pages they read and roughly where they came from. This sets cookies in your browser and sends Google an abbreviated form of your IP address. We use it to understand traffic patterns, not to identify individuals.

You can block these cookies in your browser settings, or install Google's opt-out add-on. The site works normally either way.

Online booking

Appointment booking is handled by CareCru, our practice booking provider. When you open the booking widget you are dealing with CareCru's system, which collects the details it needs to make the appointment and sends a verification code to your phone. Their handling of that information is governed by their own privacy policy.

Embedded content

Pages on this site embed a Google map showing the clinic's location, and one page embeds a YouTube video. Those load from Google's servers and can set their own cookies, exactly as if you had visited Google Maps or YouTube yourself. The video is click-to-load, so nothing is requested from YouTube until you choose to play it.

Security and hosting

The site is served over HTTPS and sits behind Cloudflare, which filters malicious traffic and keeps short-lived server logs including IP addresses. The contact form is rate-limited to deter automated abuse.

How long we keep things

Contact form emails are kept in the clinic's mailbox for as long as they are useful for answering you and for our records, and are then deleted. Analytics data is retained according to our Google Analytics settings. Dental records are retained for the period required of dental practices in British Columbia.

Your rights

You can ask what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete anything we are not legally required to keep. Write to [email protected] or call the clinic and we will deal with it.

If you are not satisfied with how we have handled a privacy question, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

If this policy changes we will update the date at the top of the page. Material changes to how we handle your information will be described here rather than applied quietly.